Contact Us

This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs the casino itself or an independent support service. We research and publish reviews of Curaçao casinos not on GamStop for readers in Great Britain — we are not an operator, we hold no player funds and we cannot open, close or unlock an account on your behalf.

How to reach the editorial team

Write to us through the contact form or email address published on restaurantclimat.co.uk. One person reads every message: Non Gamstop Casinos is a small research desk, and our editor Megan Spencer handles reader correspondence directly. We aim to reply within a few working days, and we will tell you honestly when we cannot help rather than passing you around.

To get a useful answer first time, include the following where it applies:

• The name of the casino and the page on restaurantclimat.co.uk you are reading
• The exact wording of the bonus or payment term you are asking about — a screenshot of the terms page helps more than a summary
• The currency your account is held in, since GBP and euro accounts behave differently on deposits and withdrawals
• Dates, in UK format, for anything time-sensitive such as a pending withdrawal or an expired bonus
• Whether you are currently registered with GAMSTOP

Please do not send card numbers, full bank details, passwords, or copies of identity documents. We never need them, and no legitimate casino support agent will ask for a password either.

What we can help with — and what we cannot

We can	We cannot
Correct a factual error on one of our pages	Release, chase or guarantee a withdrawal
Explain how a wagering requirement or cashout cap works in plain terms	Act as your representative in a dispute with an operator
Point you to the right regulator, licence check or support organisation	Verify your identity or complete KYC for you
Take suggestions for casinos or topics to research	Remove you from GAMSTOP or shorten an exclusion period
Answer questions about how we rank and review	Offer legal, tax or financial advice

Commercial relationships, stated plainly

Non Gamstop Casinos earns commission when a reader follows a link to an operator and opens an account. That is how the research is funded. Commission does not buy a position in our rankings, does not soften a review and does not stop us publishing a limitation. If you believe a review reads as though it did, say so in your message and quote the passage — we would rather fix it than defend it. Our full commercial terms sit in the terms and conditions, and our methodology is set out on the about us page.

Corrections and fact-checks

Offshore casino terms change without notice. Bonus percentages are revised, payment methods are withdrawn from British customers, and ownership changes hands. The information on our pages was last verified on 26 September 2026, but a term you are reading today may already have moved. If you spot a discrepancy between our page and the casino's own terms, the casino's terms are the binding document — tell us and we will re-check and amend.

When you write in, please separate three things for us: what the casino advertises, what its terms and conditions actually say, and what you experienced. We treat confirmed licence and terms information differently from advertising claims, and we label unresolved questions as unresolved rather than filling the gap.

Casinos readers ask about most

These are the operators we field the most correspondence about, taken from our current top list. The headline offers below are the operators' own advertised figures, not our assessment of their value, and every one carries wagering requirements and caps that you should read in full before depositing.

Betmica

Betmica sits top of our list at an editorial rating of 10.0, and it generates the most questions — largely because of the size of the headline number. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, available to new accounts only and subject to a minimum deposit, wagering requirement, maximum bonus bet and an expiry window set out in the operator's bonus terms. What matters for most readers is not the £5,700 ceiling, which requires a deposit far larger than a typical player makes, but the wagering multiple and the cashout limit attached to it. The limitation to be clear about: a percentage that large almost always comes with tight maximum bet rules per spin, and breaching them can void the balance. Ask us and we will explain how to read those clauses, but we cannot intervene if a bonus has already been voided.

Kikibet

Kikibet rates 9.9 and is the one readers ask about for GBP handling, since its advertised 350% up to £5,555 and 300 free spins is quoted in pounds. Quoted in sterling does not always mean settled in sterling — check whether the account itself is denominated in GBP before you deposit by debit card, or you may absorb a conversion cost twice. The offer applies to new players, with minimum qualifying deposit, wagering and game-contribution rules attached. Limitation: free spin winnings on offers of this shape are commonly capped separately from the cash bonus, so the 300 spins are rarely worth what a headline implies.

Betninja

Betninja rates 9.8 and is the one we point readers to when the question is "something simpler". Its advertised welcome offer is £1,000 plus 100 free spins for all new players — a flatter, more legible structure than a four-figure percentage match, which makes the arithmetic easier to check before you commit. Eligibility, minimum deposit, wagering and expiry still apply. Limitation: a smaller headline cap means less to play with for readers who deposit heavily, and a simpler bonus is not automatically a cheaper one — the wagering multiple still decides that.

Other operators in our top list

• WinnerIsland — 9.8, advertising a welcome bonus up to €1,000 plus 100 free spins. Euro-denominated, so conversion applies to sterling deposits.
• Zombillion — 9.8, welcome pack of 250% up to £4,000 plus 200 free spins.
• Smash Casino — 9.8, a 600% up to €10,000 slots welcome package.
• Nightluck — 9.7, advertising €6,400 plus 280 free spins across an 805% package.
• CoinPoker — 9.7, 150% up to $2,000, quoted in US dollars.
• Rivo — 9.6, a slots welcome package of 1000% up to €10,000 with 25% cashback.
• Daytonaspin — 9.6, 255% up to £4,500 plus 255 free spins.

All ratings above are our own editorial scores, not customer review averages. Full write-ups sit on our non GamStop casinos comparison.

Payment and withdrawal questions we are asked most

Money questions dominate our inbox, so it is worth setting out what generally applies before you write in. Minimum deposits at offshore casinos commonly start in the £10 to £20 range, though a bonus may demand a higher qualifying deposit than the site minimum — check both figures.

• Debit cards — widely accepted, but some UK issuers decline gambling transactions to unlicensed operators. A decline is a bank decision, not something we or the casino can override.
• Bank transfer — usually the slowest route, often several working days, and sometimes the only option above a certain withdrawal size.
• E-wallets — typically the quickest withdrawals once verification is complete. PayPal availability cannot be assumed at casinos without a British licence; verify it on the cashier page rather than from any list, including ours.
• Cryptocurrency — offered by many offshore sites, with fast settlement but exchange-rate exposure and network fees on top.
• Fees and conversion — if the account is in euros or dollars, every sterling deposit and every withdrawal back to a GBP card or bank crosses a conversion. That spread is a real cost and is rarely shown as a line item.

Withdrawal timings vary by method and by operator, and advertised times are advertised, not verified by us. Expect weekly or monthly withdrawal limits, and expect identity verification before the first payout.

Verification, source-of-funds and disputes

Before a first withdrawal, almost every operator runs KYC checks: photo ID, proof of address and often proof that the payment method belongs to you. Larger or unusual balances can trigger a source-of-funds request — payslips, bank statements or similar. This is normal, but it is also the point where disputes start, usually because documents are rejected repeatedly or the request arrives after a win rather than before.

If a payout is delayed, work through the operator's own complaints procedure first and keep written records. Casinos not on GamStop are licensed overseas rather than by the Gambling Commission, so the dispute routes British players may be used to do not apply in the same way. Where a Curaçao licence is held, the licensee's terms will normally name a complaints channel or an alternative dispute resolution body — find it before you deposit, not after. We can explain the process; we cannot arbitrate it, and we will never tell you a casino is completely safe or that a withdrawal is assured.

Games and sports queries

Readers also write in about what is actually available. Offshore catalogues generally split into slots, including progressive jackpot titles; live dealer rooms with blackjack, roulette and baccarat dealt by a real croupier on stream; and RNG table games. Return to player and volatility figures sit in each game's information panel — RTP describes long-run theoretical return, volatility describes how choppy the ride is, and neither predicts a session. Most of these sites also run a sportsbook on a shared wallet: pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets that usually carry minimum qualifying odds such as 1.80 or 2.00 in decimal terms. If you are asking us which specific titles or providers a casino carries, check the lobby — we do not publish game counts we cannot verify.

Eligibility, GAMSTOP and where to get real support

You must be 18 or over. GAMSTOP is the free self-exclusion scheme covering operators licensed by the Gambling Commission to serve Great Britain; registration lasts six months, one year or five years and cannot be reversed early. Casinos licensed offshore are outside that scheme, which is precisely why they remain reachable. Accepting British customers is not the same as being authorised to serve them, and the consumer protections attached to a British licence do not travel with an overseas one.

If you registered with GAMSTOP, please do not ask us how to get around it. We will not answer that, and the honest response is that the exclusion exists because it was the right call at the time. Deposit and loss limits, blocking software such as bank gambling blocks, and a conversation with GamCare on 0808 8020 133 — free, 24 hours a day — are all more useful than our inbox. Our responsible gambling page lists the practical tools. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.

Press, partnership and takedown requests

Operators, affiliates and PR contacts are welcome to write in through the same channel, clearly marked. We will consider a casino for research on its merits, its licence and its published terms. We do not accept paid placements in our rankings, we do not publish supplied copy as editorial, and we do not remove accurate criticism on request. Factual corrections from an operator are welcome and will be assessed against the casino's own published terms.

Before you write

1. Check the casino's own terms page — most bonus and withdrawal questions are answered there in a line or two.
2. Contact the operator's live chat or support email first for anything account-specific; they hold the record, we do not.
3. If it is a question about our reviewing, our ranking or an error on our site, that is exactly what this page is for — send it over with the page reference.

Every message is read. Not every message can be solved by us, but you will get a straight answer either way.